Terms of Service

The Pet Stay Guide is an informational travel platform focused on pet-welcoming accommodation.

We collect and present information about accommodation properties, including their pet policies, fees, restrictions, amenities and pet-related services.

We also publish Paw Ratings from 1 to 5 based on the criteria described on our Our Ratings page. Paw Ratings measure the experience a property provides for pets. They are separate from traditional hotel star ratings and do not assess the overall quality of a property, its rooms or its services for human guests.

The Pet Stay Guide does not itself provide accommodation and does not process hotel reservations, payments or stays.

Paw Ratings are determined using our published rating criteria.

Once the relevant pet information for a property has been verified, we may assess that property against those criteria and assign a Paw Rating where appropriate.

Ratings are cumulative. A property must meet the requirements of a particular Paw level and every level below it before receiving that rating.

Accepting pets does not automatically qualify a property for a Paw Rating. A verified property may therefore appear without a Paw Rating if it does not meet the requirements for 1 Paw.

Properties cannot pay to receive, improve or influence a Paw Rating. Affiliate relationships, advertising, partnerships, profile claims, API relationships or other commercial arrangements with The Pet Stay Guide do not affect our published rating criteria.

We may review, update, suspend or remove a Paw Rating if relevant information about a property changes or if we have reason to believe the rating is no longer accurate.

We collect property information from sources that may include property websites, information provided directly by hotels or property representatives, booking and travel platforms, other public or third-party sources, direct verification and, where applicable, on-site visits.

Some listings may not yet have been verified. Where appropriate, The Pet Stay Guide displays information about a property's verification status.

We take reasonable steps to maintain accurate and useful information, but hotel pet policies can change without notice. Fees, deposits, pet limits, size or breed restrictions, accepted pet types, amenities, services and other details may therefore change after information has been collected or verified.

We do not guarantee that every listing will always be complete, current or error-free.

If you believe information is incorrect or outdated, you can contact us or, if you represent the property, submit updated information through the available property-management tools.

Amenities and services displayed on The Pet Stay Guide reflect the information available to us when the listing was collected or last verified.

An amenity or service appearing on a listing does not guarantee that it will be available during every stay. Availability may depend on dates, staffing, advance booking, third-party providers, operating hours, additional charges or other circumstances outside our control.

If we receive credible information that a listing, amenity, service or Paw Rating may no longer be accurate, we may investigate and may correct, update, suspend or remove the affected information.

The Pet Stay Guide does not act as a mediator in disputes between travellers, accommodation providers or booking platforms.

The Pet Stay Guide may provide links to accommodation providers, online travel agencies, booking platforms or other third-party services.

Any reservation, payment, cancellation, refund or other transaction you make through a third party is between you and that third party. The Pet Stay Guide is not a party to that agreement.

We do not control third-party pricing, availability, booking terms, cancellation conditions, payment processing, refunds, website content or the performance of accommodation providers or booking platforms.

Some links on The Pet Stay Guide may be affiliate links. This means The Pet Stay Guide may receive a commission or other compensation if you follow a link and complete a booking or other qualifying transaction.

Affiliate relationships do not influence Paw Ratings or the criteria used to determine them.

Where appropriate, we will identify affiliate or commercial relationships alongside the relevant content or links.

You should review the applicable booking terms and confirm any pet-policy requirements that are important to your stay before completing a reservation.

Representatives of accommodation properties may claim and manage their property's profile on The Pet Stay Guide.

Claiming and managing a property profile is currently free.

Each property-management account is intended for one authorised user. Account credentials must not be shared between multiple people. If responsibility for a property changes, please contact us so that access can be transferred or reviewed.

By claiming or managing a property profile, you confirm that:

• you are authorised to act on behalf of the relevant property;
• information you provide is accurate to the best of your knowledge;
• you will not knowingly provide false, misleading or materially incomplete information; and
• you will take reasonable steps to keep submitted information current.

We may require reasonable evidence that you are affiliated with or authorised to represent a property.

Claiming a property does not give the property control over its Paw Rating, verification outcome, editorial treatment or published rating criteria.

We may reject, suspend or revoke profile access if we reasonably believe that the claimant is unauthorised, an account has been misused, information has deliberately been falsified or continued access could undermine the integrity or security of the service.

We may introduce optional paid features for property representatives in the future. We will not charge you for a new paid service without making the price clear and obtaining the necessary agreement.

Property representatives may submit information including pet policies, fees, restrictions, amenities, services, descriptions, photographs and other materials.

You retain ownership of content that you own and submit to us.

By submitting content, you confirm that you have the necessary rights and permissions to provide it and to allow The Pet Stay Guide to use it as described below.

You grant The Pet Stay Guide, LLC a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, resize, crop, format, adapt and otherwise use submitted content as reasonably necessary to operate, maintain, verify and promote The Pet Stay Guide and the relevant property profile.

We may make reasonable editorial or formatting changes to submitted material, but we will not intentionally alter its substantive meaning in a misleading way.

We may reject, remove or request changes to submitted content where reasonably necessary for accuracy, consistency, quality, security, legal compliance or the integrity of the service.

You must not submit content that infringes another person's intellectual-property, privacy or other legal rights.

You may use The Pet Stay Guide for ordinary personal use and legitimate business purposes consistent with the intended operation of the service.

You must not misuse the service, interfere with its security or operation, attempt to gain unauthorised access to systems or accounts, impersonate another person or organisation, submit information you know to be false or misleading, circumvent technical restrictions, or use The Pet Stay Guide for unlawful, fraudulent or abusive purposes.

The Pet Stay Guide invests substantial time and resources in collecting, verifying, standardising, organising and maintaining property-level pet information.

Except where we have expressly authorised the use in writing or through a separate API or data-licensing agreement, you may not use automated or systematic means to extract, collect or reuse content or data from The Pet Stay Guide.

This includes scraping, crawling, spidering, harvesting, bulk downloading, data mining, text-and-data mining, mirroring, systematic indexing, automated aggregation or any other organised or repeated collection of listings, Paw Ratings, pet policies, structured data or other content.

You may not use The Pet Stay Guide content or data, in whole or in substantial part, to create, populate, enrich or maintain another database, directory, dataset, search product or commercial information service without our permission.

You may not use our content or data without permission for the development, training, fine-tuning, grounding, retrieval-augmented generation, embedding, benchmarking, evaluation or improvement of artificial-intelligence systems, machine-learning models, foundation models or similar automated technologies.

You may not create vector databases, embeddings, knowledge bases or other machine-readable datasets derived substantially from The Pet Stay Guide content for those purposes without written permission.

General-purpose search engines may crawl publicly accessible pages for the limited purpose of creating ordinary public search indexes, subject to our technical controls, robots directives and other access restrictions. This exception does not permit AI training, commercial dataset creation, database replication or other prohibited uses.

You may not circumvent rate limits, access controls, robots directives or other technical measures intended to prevent or restrict automated collection.

API and structured-data access may be made available on request to selected partners.

Access is not automatic and may be subject to technical, commercial and eligibility requirements determined by The Pet Stay Guide.

Any authorised API access, data feed, data licence, syndication arrangement or other commercial use of Pet Stay Guide data may be governed by a separate agreement.

Where separate API or data-licensing terms apply, those terms will govern the authorised use of the relevant data and will take precedence over these Terms where they conflict.

Nothing in these Terms grants a general right to access or redistribute The Pet Stay Guide's underlying dataset or API.

The Pet Stay Guide name, branding, logos, original text and graphics, Paw Rating system and criteria, website design, software, structured data model, and the selection, organisation and compilation of The Pet Stay Guide database are owned by or licensed to The Pet Stay Guide, LLC, except where otherwise stated.

These materials may be protected by copyright, trademark, database, trade-secret and other intellectual-property laws to the extent applicable.

Property names, hotel brands, third-party trademarks, logos, photographs and other third-party materials remain the property of their respective owners.

You may link to public Pet Stay Guide pages and accurately reference individual Paw Ratings or listing information in ordinary editorial or informational use.

You may not reproduce substantial portions of our content or database, systematically republish our ratings or structured data, imply endorsement where none exists, or present Pet Stay Guide content, ratings or verification as your own.

We aim to keep The Pet Stay Guide available and useful, but we do not guarantee uninterrupted, secure or error-free access.

We may modify the design, content, features, functionality, property coverage, rating criteria or other aspects of the service from time to time.

We may also correct or remove listings, suspend features for maintenance or security reasons, restrict access where necessary, or discontinue parts of the service.

Where a material change affects property-account users, we will provide notice where reasonably practicable or where required by law.

The Pet Stay Guide is primarily an informational service.

Although we take reasonable steps to collect, verify and maintain property information, we cannot guarantee that every policy, fee, restriction, amenity, service, rating or other detail will always be complete, accurate or current.

You are responsible for deciding whether a property is suitable for you and your pet and for confirming any requirement that is important to your stay before booking or travelling.

To the fullest extent permitted by applicable law, The Pet Stay Guide is provided on an "as is" and "as available" basis without warranties beyond those that cannot legally be excluded.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

To the fullest extent permitted by law, The Pet Stay Guide, LLC is not responsible for losses arising from:

• changes or inaccuracies in property pet policies, fees, restrictions, amenities or services;
• information supplied inaccurately by a property or third party;
• a property failing to provide an amenity or service shown on The Pet Stay Guide;
• your reliance on listing information without confirming requirements that are material to your stay;
• bookings, payments, cancellations, refunds or other agreements entered into with accommodation providers or booking platforms;
• the acts or omissions of hotels, accommodation providers, booking platforms or other third parties; or
• temporary interruption, unavailability or technical failure of The Pet Stay Guide.

To the fullest extent permitted by applicable law, The Pet Stay Guide, LLC will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenues, business opportunities or data, arising from or relating to your use of the service.

Our handling of personal information is described in our Privacy Policy.

This includes information submitted when contacting us, claiming or managing a property, or otherwise interacting with The Pet Stay Guide.

We may update these Terms to reflect changes to The Pet Stay Guide, our business practices or applicable law.

The current version will be published on this page and will show the date on which it was last updated.

Where required by law or where a change materially affects property-account users, we will provide appropriate notice before the revised Terms take effect.

Continued use of the service after revised Terms take effect means the revised Terms apply to your subsequent use of The Pet Stay Guide, subject to any rights that cannot legally be waived.

These Terms and any dispute arising from or relating to The Pet Stay Guide are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws principles.

To the extent permitted by applicable law, disputes arising from or relating to these Terms or The Pet Stay Guide will be brought in the state courts located in Sheridan County, Wyoming, or, where federal jurisdiction exists, an appropriate federal court in Wyoming.

Nothing in this section removes any mandatory rights or remedies that applicable law does not allow you to waive.

Email: team@thepetstayguide.com

Questions about these Terms, property information, authorised data use or API access may be sent to that email address.