Privacy Policy

This Privacy Policy explains how The Pet Stay Guide, LLC collects, uses and protects personal information when you use The Pet Stay Guide, contact us, claim or manage a property profile, or otherwise interact with our services.

We aim to collect only the personal information we reasonably need to operate The Pet Stay Guide, maintain accurate property information and communicate with the people and businesses that use our services.

The Pet Stay Guide, LLC is a Wyoming limited liability company located at:

The Pet Stay Guide, LLC
30 N Gould St
Sheridan, WY 82801
United States

Email: team@thepetstayguide.com

The information we collect depends on how you interact with The Pet Stay Guide.

Contact and business enquiries

If you contact us, we may collect:

• your name;
• email address;
• company or property affiliation;
• the contents of your message; and
• any other information you choose to provide.

We use this information to respond to your enquiry and, where relevant, discuss property listings, Paw Ratings, API access, data partnerships or other business matters.

Property claims and management

If you claim or manage a property profile, we may collect:

• your name;
• work email address;
• property or company affiliation;
• account and authentication information;
• communications relating to verification or the property profile; and
• information needed to confirm that you are authorised to represent the property.

We use this information to administer property access, verify your relationship with the property, communicate about the listing and maintain the accuracy and security of the service.

Information submitted about a property

Property representatives may submit or update information such as:

• pet policies;
• fees and deposits;
• restrictions;
• amenities and services;
• property descriptions;
• photographs;
• local pet information; and
• other information relevant to a property profile.

Much of this information relates to the property rather than an individual. Where submitted material contains personal information, this Privacy Policy also applies to that information.

When you access The Pet Stay Guide, our website and the services used to operate it may process limited technical information necessary to deliver and protect the service.

This may include information such as:

• IP address;
• date and time of requests;
• browser or device information;
• pages or resources requested; and
• security and error logs.

We use this information to operate the website, maintain security, prevent abuse and diagnose technical problems.

We use Google Analytics, a third-party analytics service, to measure how the website is used, as described under “Google Analytics” below.

We use cookies and similar browser storage where needed for the operation and functionality of The Pet Stay Guide, and for Google Analytics.

This includes essential cookies used for purposes such as:

• maintaining secure sessions;
• authentication;
• protecting forms and accounts against security threats such as cross-site request forgery; and
• other functionality necessary for the service to work correctly.

We also use a small amount of local browser storage to remember preferences such as light or dark appearance.

When you save a hotel with the heart button, a cookie named “favorite_properties” keeps the list of hotels you have saved in your browser, so they are still marked as saved when you come back. It holds only the identifiers of those hotels. We read it to show which hotels you have saved; we do not store it on our servers, link it to an account or use it for analytics. It expires 90 days after you last save or remove a hotel. You can remove a hotel by selecting its heart again, or remove the whole list by clearing your cookies.

We do not currently use advertising cookies.

Because these technologies are necessary to operate the service or remember a preference you have requested, they are not used to create advertising profiles about you.

Google Analytics is not necessary to operate the service. It sets cookies of its own, described under “Google Analytics” below with the information Google receives.

We measure how The Pet Stay Guide itself is used, using our own first-party records rather than a third-party analytics service. These records are not sent to another company.

A cookie holds a randomly generated identifier for this browser. It is not your name, your account or your IP address, and it is not used to recognise you on any other website.

Against that identifier we record:

• the public pages opened, and which hotel a hotel page was about;
• searches submitted from the search box, including the words typed into it;
• the filters applied to a set of results, how many results were shown, and which result was chosen; and
• approximate device, browser and operating system families, and the website a visit arrived from where that is one of a short list of known sources.

Page and search activity is kept for 30 days. The words typed into the search box are stored encrypted and kept for 7 days. Counts that no longer identify a browser are kept for longer so that we can compare one month with another.

We do not record your IP address, your precise location, the full web address you came from, keystrokes, form contents, or a recording of your screen.

You can download everything held for this browser, or delete it:

Deleting removes this browser’s history and stops the current identifier working. Opening another page afterwards starts a new, unrelated browser record.

We use Google Analytics, a web analytics service provided by Google, to understand how The Pet Stay Guide is used - for example, which pages are visited and how visitors arrive at the website.

Every page of the website loads Google’s analytics script, which sends Google information about your visit, including:

• the pages you open and their titles;
• the website you came from;
• your browser, device, operating system and screen size;
• your approximate location, which Google derives from your IP address; and
• a randomly generated identifier stored in cookies in your browser.

Google Analytics sets cookies named “_ga” and “_ga_DCJLM6TTFQ”, which tell one browser apart from another. They last for up to two years unless you clear them.

Google processes this information under its own terms and privacy policy. Google explains how it uses information from websites that use its services at policies.google.com/technologies/partner-sites.

You can block or delete these cookies in your browser settings, or stop Google Analytics from collecting information in your browser with Google’s opt-out browser add-on at tools.google.com/dlpage/gaoptout.

The Pet Stay Guide may contain links to hotels, online travel agencies, booking platforms and other third-party services.

Some of these may be affiliate links, which means The Pet Stay Guide may receive compensation if you follow a link and complete a qualifying booking or transaction.

When you follow a third-party link, you leave The Pet Stay Guide. The destination website may collect information about you and may use its own cookies or tracking technologies.

Those practices are controlled by the third party and are governed by its own privacy policy, not this one.

We do not receive your full booking or payment details simply because you follow an affiliate link unless a partner separately provides limited transaction or attribution information to us.

We may use personal information to:

• respond to enquiries and requests;
• create and administer property-management access;
• verify whether someone is authorised to represent a property;
• review and verify property information;
• communicate about corrections, re-verification or changes to listings;
• administer Paw Rating and listing-related enquiries;
• review photographs, descriptions and other materials submitted by properties;
• respond to API, data-partnership and other commercial enquiries;
• operate, maintain and secure The Pet Stay Guide;
• detect misuse, fraud or security threats;
• troubleshoot technical problems;
• maintain appropriate business and legal records; and
• comply with applicable legal obligations.

We may also use information submitted by property representatives to maintain and improve the relevant property listing.

We do not sell personal information.

We do not use personal information for cross-context behavioural advertising.

If you are in the European Economic Area, United Kingdom or another jurisdiction that requires us to identify a legal basis for processing personal information, the basis will depend on why we are using the information.

We generally rely on:

• Contractual necessity where processing is needed to provide and administer property-management services you have requested.
• Legitimate interests where processing is reasonably necessary to operate and secure The Pet Stay Guide, respond to enquiries, maintain accurate property information, prevent abuse and conduct ordinary business operations, provided those interests are not overridden by your rights.
• Legal obligations where we need to retain or use information to comply with applicable law.
• Consent where applicable law requires consent for a particular use. Where processing depends on your consent, you may withdraw it at any time.

We do not sell your personal information.

We may share personal information only where reasonably necessary with:

Service providers

Companies that help us operate The Pet Stay Guide, such as providers of hosting, cloud infrastructure, email, storage, authentication, security or other technical services.

These providers may process information on our behalf only as needed to provide their services.

Properties and business partners

Where necessary to verify a listing, resolve an information issue or respond to a request, we may share relevant information with the property or organisation involved.

We do not intend to include the personal contact details of property representatives in our API or downstream property-data feeds unless those details are already intended to be public or the relevant person has separately authorised their use.

Legal and safety purposes

We may disclose information where reasonably necessary to comply with law, legal process or a valid government request, or to protect the rights, security or integrity of The Pet Stay Guide, our users or others.

Business transactions

If The Pet Stay Guide, LLC is involved in a merger, acquisition, financing, sale of assets or similar corporate transaction, relevant information may be disclosed to the parties involved subject to appropriate confidentiality and legal requirements.

The Pet Stay Guide maintains structured information about accommodation properties and their pet policies.

Our API and data products are intended to distribute property information, rather than personal information about individual hotel employees or representatives.

Where property information has been provided or verified by an individual representative, we may retain an internal record of that interaction for verification and accountability purposes without including that person's private contact information in the distributed property record.

API and data access is currently made available on request to selected partners.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, security or record-keeping requirements.

For example:

• contact and business enquiries may be retained while the enquiry is active and for a reasonable period afterwards;
• property-account information may be retained while the account remains active and for a reasonable period after access ends;
• property verification communications may be retained where needed to document how information was verified or updated;
• security and technical records may be retained for as long as reasonably necessary to protect and operate the service; and
• records that must be kept for legal, tax, accounting or dispute-resolution purposes may be retained for the required period.

When personal information is no longer reasonably needed, we will delete, anonymise or otherwise dispose of it as appropriate.

The Pet Stay Guide, LLC is based in the United States, so information submitted to us may be processed or stored in the United States.

Our service providers may also process information in the United States or other countries.

If personal information is transferred from a country that requires specific safeguards for international transfers, we will use an appropriate legal mechanism where required, such as contractual safeguards or another transfer mechanism recognised by applicable law.

Depending on where you live, you may have rights relating to your personal information.

These may include the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate information;
• request deletion of personal information;
• request restriction of certain processing;
• object to certain uses of your information;
• receive certain information in a portable format;
• withdraw consent where we rely on consent; and
• complain to an appropriate data-protection authority.

These rights are subject to applicable law and may not apply in every circumstance.

To exercise a privacy right, email team@thepetstayguide.com.

We may need to verify your identity before completing certain requests.

If you are in the EEA or UK, you also have the right to lodge a complaint with the data-protection authority responsible for your country or region.

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website, database or method of electronic transmission can be guaranteed to be completely secure, so we cannot promise absolute security.

If you manage a property account, you are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been compromised.

The Pet Stay Guide is a general travel-information service and is not directed specifically to children under 13.

We do not knowingly seek to collect personal information from children under 13. If we become aware that personal information has been provided by a child under 13 in circumstances where we should not retain it, we will take reasonable steps to delete it.

We may update this Privacy Policy as The Pet Stay Guide changes or as our privacy practices or legal obligations evolve.

The current version will always be published on this page with its “Last updated” date.

Where a change materially affects how we use personal information, we will provide additional notice where reasonably appropriate or required by law.

The company responsible for the personal information described in this Policy is:

The Pet Stay Guide, LLC
30 N Gould St
Sheridan, WY 82801
United States

Email: team@thepetstayguide.com

You can contact us at that address with questions about this Policy, requests concerning your personal information, or concerns about how your information has been handled.