Pet policy
Who can stay, what it costs, and the little details to know.
- Pets welcome
- Dogs or Cats
- Where you'll stay
- See room details
- Dog size limit
- Up to 22 kg
- Pet fee
From USD 150 / stay
Pet fees & charges
Separate from your room rate
From USD 150 / stay: the lowest cost per stay for one pet, in selected rooms, including mandatory pet cleaning.
- Cleaning fee
The cleaning fee is USD 150 per pet for a stay of up to 7 nights. For stays of 8 nights or more, the cleaning fee is USD 150 per pet per week. Please check with the hotel how it charges for part of a week.
Pet policy details
- Dogs
- Weighing up to 22 kg (49 lb).
- Cats
- Cats are welcome.
- Limits
- Up to 2 pets in total.
- Deluxe Gold kingPets welcome
- Deluxe Gold doublePets welcome
- Rock Suite Ocean Front (2Bdr) with Personal AssistantPets welcome
No breed restrictions recorded. Check with the property before booking.
- Pets may not be left alone in the roomunder guest's control and care at all times
- Pets must be accompanied outside the roomunder guest's control and care at all times
- Leash required in public areas
- Health or vaccination documents requiredproof may be requested
- ID tag, microchip or pet passportwhile using designated facilities and areasApplies to dogs
- Sign a pet agreementat check-in
Pet amenities
Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive earns two out of five paws for a few thoughtful extras, including pet beds, pet bowls and waste bags. Learn how we rate
Pet bed
Memory foam bed.
Food & water bowls
Food and water bowls provided
Waste bags available
Dog waste-removal equipment and supplies are provided.
Welcome gift
Pet welcome gift; ask the front desk; contents unspecified
Where your pet can go
Where your pets can join you around the property, and any conditions that apply.
Restaurant
Not allowed
Bar and lounge
Not allowed
Swimming pool
Not allowed
Spa and sauna
Not allowed
Gym and fitness
Not allowed
Beach
Not allowed
Kids club and playground
Not allowed
Meeting and event rooms
Not allowed
About the property
Luxurious Adult-Only Haven Exquisite Dining and Entertainment Indulge in a culinary journey at our 4 fine restaurants offering diverse cuisines and enjoy handcrafted cocktails at the stylish bars. Dance the night away at the nightclub with a grotto pool and hot tubs, creating an unforgettable experience. Revitalizing Spa Experiences Unwind at the fully equipped Rock Spa with innovative massages using 'Rhythm and Motion' techniques. Relax in the hot tubs in your modern guestroom, complete with premium amenities and personalized service for a truly rejuvenating stay. Serene Beachfront Oasis Experience bliss at the tranquil beach area and multiple outdoor pools, or lounge on sun terraces with breathtaking views. Book now and elevate your vacation at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive.
- Address
Km 72, Carretera Cancun-ChetumalPuerto Aventuras, 77710Mexico
Get directions →- Brand & collections
- BrandHard Rock
